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Errors while creati...
 
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Errors while creating game thumbnail  

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jwv
 jwv
(@jwv)
Joined: 2 months ago
Posts: 6
7. May 2019 7:35 PM  

Hi

I tried to make a thumbnail with the image converter but I'm running into some trouble with the tool.

Loading the file with the OS navigator doesn't really work well, it tends to hang trying to open a directory. Luckily pasting the full path of the image file in the file line opens the file. However after loading the image, exporting it will generate an error: 'An error occurred while converting. Try again'.

the file I tried to use is uploaded here: https://imgur.com/a/oHqXnvR

Is there a restriction I'm overlooking?


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Florian Keller
(@floke)
Administrator
Joined: 4 months ago
Posts: 2
8. May 2019 3:37 PM  

Can you choose a different directory with the drop-down menu at the top? If so, is it hanging there, too?

About the error:
Make sure it is a png or jpeg image. Aside from that, there are no other restrictions.
It may also fail to save the resulting file. Which OS are you working on?


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jwv
 jwv
(@jwv)
Joined: 2 months ago
Posts: 6
8. May 2019 6:42 PM  

Im on Windows 10.0.17763.

The dropdown always opens but the buttons and file list window stop responding.

I can navigate the directories a little bit, after a few directories it stops responding. When I paste the path to the right directory it opens the directory and displays the files. 

Also I moved the image to my desktop and tried to convert it from there, opening was no problem but still exporting didn't work.

The image I used was made with ms paint and exported as PNG. It is a 32bit png, with 96x64 resolution.


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